Appointments

For a morning appointment you will need to telephone at 8.30am and for afternoon appointments you will need to telephone at 2.30pm. (Please note afternoon appointments CANNOT be booked before 2.30pm). Telephone consultations are available daily.

Appointments for the Practise Nurse can be booked in advance.

• phone us on 024 76386344
• visit the surgery and speak with a receptionist, Monday to Friday from 08:30 to 18:00.

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

However you choose to contact us, we may offer you a consultation:

Enhanced Access Service

We now offer extended hours appointments at Red Roofs Surgery.

You can book an appointment in the Enhanced Access Service by contacting Reception and booking through us.

All appointments are via telephone.

Saturday Clinics

Saturday Clinics are pre-booked appointments only.

Please contact the reception team on 024 7638 6344 ,who will book an appointment for you, with a GP or Nurse. 

All appointments are face-to-face.

If you are housebound and need an appointment, we can request a home visit. Dr will telephone you first to find out if there is anything he needs to bring with him to the appointment.

To request a home visit, it’s helpful if you phone the practice on 02476 381999 before 10:30.

If a patient arrives more than 10 minutes late for their appointment, they may be asked to rebook for another day.

It is important that patients keep their appointments. Missed appointments are wasteful and represent a significant loss of doctor and nurse time.

If a patient fails to attend their appointment they will be sent a letter notifying them. If this is repeated three times in six months or a pattern of this behaviour is observed, we reserve the right to ask the patient to register elsewhere. Patients retain the right of appeal in these decisions

To cancel your appointment:

• phone us on 02476 386344, Monday to Friday from 08:30 - 18:00.

If you need medical help now, use NHS 111 online or Call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• if you need an interpreter
• if you have any other access or communication needs

Click here for consultation times and further clinician information